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FREQUENTLY ASKED QUESTIONS(FAQ)

Indane is generally sold for domestic use in 14.2 kg capacity cylinders, while it is sometimes shown in 5 kg capacity cylinders, in mostly hilly and rural areas of the country.

New LPG Connections are now available on demand across the country. In case you do not have an LPG connection from any of the PSU Oil Companies in your household and you have a separate cooking area in your house you can have an Indane domestic connection in your household. For a domest: -

a) Ration Card
b) Electricity Bill
c) Telephone Bill
d) Passport
e) Employer's Certificate
f) Flat allotment / possession letter
g) House registration papers
h) LIC policy
i) Voter's Identity Card
j) Rent Receipt
k) PAN card issued by the Income Tax department
l) Driving License
m) Aadhaar Letter - Click to Download Sample Copy

Note: In order to issue a new connection to a potential household LPG client in Karnataka and Tamil Nadu, the State Government requires a Ration Card.

Accessories/Deposits
The distributor will send you an announcement letter upon registration through registered mail. To obtain the connection, you must deliver the letter and the envelope to the distributor.

a Suraksha LPG hose confirming to IS:9573 (Type IV), so that after release of your Indane connection, it may be installed at your residence immediately. For release of your Indane connection you will be required :

States
Cylinder
Pressure Regulator
States of Arunachal Pradesh, Tripura, Assam, Meghalaya, Mizoram, Nagaland, Sikkim, and Manipur are located in the North Eastern region. For a 14.2 kg cylinder, pay Rs 2000. 5 kg of cylinder costs Rs 1150. Rs 200/-
Rest of India For a 14.2 kg cylinder, pay Rs 2200. 5 kg of cylinder prices Rs 1150.Rs 250/-
Kindly note :- All charges are inclusive of GST
SL. No.
Tariff Head
Amount(in Rs incl.GST)
1(a) Except for North Eastern States, the rest of India requires a 14.2 kg deposit for cylinders; the seven North Eastern States require a 14.2 kg security deposit for cylinders. 2200/-
2000/-
(b) Security Deposit for Cylinder (5 kg) 1150/-
(c) Security Deposit for Cylinder (19 kg) 2400/-
2 Security Deposit for Pressure Regulator: in the rest of India (apart from the seven North Eastern States), and Security Deposit for Pressure Regulator: in those two regions. 250/-
200/-
3 Charges for mechanic visits (other than leaks) for: Inspecting hotplates when releasing a new connection, which should be done after cleaning the hotplate (in case the hotplate is not purchased from the LPG Distributor) or Domestic Installation Inspection is Required Following Hotplate Cleaning (Once in Five years and charges are same irrespective of number of burner in stoves) or hotplate, cooking range, cooking stove, and auto-ignition hotplate maintenance 236/-
4 Suraksha LPG hose 1.2 Mtr and 1.5 Mtr 170/-
190
5 Visit &Administrative charges for release of New connection and preparation of SV at doorstep of customer (excl. statutory charges levied by State, if any) Not applicable for online connections with digital payments and connections release from Showroom 118/-
6 Installation/Demonstration charges for New Connections ( with SBC or DBC) / installation charges for DBC 118/-
7 Collection of Equipment from customer premises for preparation of TerminationVoucher on request of customer 118/-
Rest of India Rs 2200/- for 14.2 kg cylinder Rs 1150/- for 5 kg cylinder. Rs 250/-
8 Administrative charges for issuance of Domestic Gas Customer Card (DGCC) including cost of DGCC 59/-
For the customers under Pradhan Mantri Ujjwala Yojana (PMUY):.
9 Installation of equipment and demonstration charges for release of new LPG connection to BPL families including Inspection of hotplates of LPG equipment 75
10 Administrative charges for issuance of Domestic Gas Customer Card (DGCC)(including cost of DGCC) 25/-
11 Mandatory Inspection of domestic installation to be done with cleaning the hotplate. (Once in Five years and charges are same irrespective of number of burners in stoves) 59/-

Purchasing a hot plate from a distributor is not required. Any retailer that sells BIS-approved stoves is acceptable to customers. Distributors are urged to maintain high thermal efficiency, or fuel-saving, and higher quality LPG stoves on hand to sell to current and potential clients. Customers who want to use an LPG connection must have a hotplate and rubber tube with the ISI mark.

If you have an ISI-marked hotplate on hand, the distributor will verify it at your location in exchange for a small fee (as per the table given above) The distributor is required to execute this inspection within 7 days after the customer's payment date.

You may undertake simple checks at the time of your refill receipt :-

Check the seal of the cylinder

Check the safety cap. It should not have any cracks

Remove safety Cap and check for leakage from the valve. Usually in case of any leakage from the Cylinder valve, the safety cap will pop off at the time of removal. This can be further reaffirmed by placing your thumb on the cylinder valve Get the new cylinder connected with the hotplate and make sure that no leakage is observed.

Pay the cash and acknowledge the 2nd copy of the cash memo / refill voucher

The following steps may be followed as a part of regular maintenance

a) Clean the hotplate after each cooking

b) Clean the Suraksha LPG Hose with wet cloth periodically

c) Keep the pressure regulator knob closed when not cooking

d) Clean up the choked holes of the burner, when it is cooled off


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